Support

StationPulse — Play On, Never Miss Your Stop

Thank you for using StationPulse! If you need help or have feedback, we're here for you.

📧 Contact Us

For questions, bug reports, station corrections, or feature requests, please email us at:

stationpulse@tsenyurt.com

We typically respond within 24–48 hours. Please include your user code from Settings › Feedback and data (for example SP-7K3D9Q) so we can find your report.

You can also report a bug from inside a game: pause it and tap Send feedback. A screenshot of the game is attached automatically, and our reply appears in Settings › My feedback.

Frequently Asked Questions

How do I get an arrival alert?

Open the Journey tab, choose a metro station or pick a point on the map, then start a game. You'll get a visual alert when you approach, and when you arrive the game pauses, its sound is lowered and the arrival is announced.

Can I change the alert distances?

Yes. In Settings you can set the visual and voice alert distances (500 m and 100 m by default) and, for metro, how many stops before your destination you want to be warned.

Will I get alerts if I leave the App?

Turn on "Background alerts" in Settings and allow location access "While Using" (or "Always"). You'll then receive a notification when you approach your destination.

Does it work without internet?

Yes. Games, alerts and station detection all work offline. Statistics are uploaded later when you're online.

My metro station wasn't detected.

Station detection uses the station Wi‑Fi and motion sensors, which can occasionally miss a stop. You can confirm the current station manually from the journey card. Please email us the line and station so we can improve detection.

How do I save battery?

Enable Battery Saver in Settings. It limits the frame rate to 30 fps, turns off shadows and reduces effects. You can also adjust each option separately.

How do I earn gold and diamonds?

Play games, keep your daily streak, complete daily goals and open the daily chest. Use them in the Treasure tab to unlock themes, cores and level packs. There are no purchases with real money.

Can I delete my data?

Uninstalling the App removes all local data. To delete statistics stored on our servers, email us and we'll process your request within 30 days.

Legal